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Cancel a collection created from the statement

Version 2026.11 Reading time: 3 min Permission required: “Record a payment” permission and “Bank reconciliation” accounting permission

When a collection was created from a statement transaction, you do not undo the reconciliation: you cancel the collection. CAPPS then sets the transaction back to “to reconcile” at the same time.

What canceling does

  • The payments applied to the invoices are removed and the invoices are open again.
  • The collection is canceled, with its reason. The record is kept.
  • The bank transaction goes back to “to reconcile”. This also applies to a Reconciled transaction linked to this collection.

Steps

  1. Open the Accounting operations menu, Bank reconciliation tab, and choose the Collections created filter.

  2. On the row, click Cancel collection.

  3. The Cancel collection window shows the number, amount and customer. Enter the Reason (for example bounced check, returned transfer, duplicate entry).

  4. Confirm with Cancel collection.

CAPPS confirms: “Collection … canceled. The linked bank transaction is back to ‘To reconcile’.” You can then reconcile it again, turn it into another collection, or ignore it.

You can also cancel this collection from the customer's account: the effect on the bank transaction is the same. See Cancel a collection or declare an unpaid payment.

What CAPPS refuses

  • Without the “Record a payment” permission, the button is grayed out: “Canceling a collection requires the ‘Record a payment’ permission.” Ask an administrator for this permission.
  • “Cannot cancel: part of this collection has been refunded. Cancel the refund first.”
  • The reason is required: while it is empty, the confirmation button stays grayed out. Closing the window with Cancel changes nothing.
  • “Collection not found or already canceled.”: reload the list.

If the collection was already canceled earlier (for example from the customer account) and the transaction is still marked Collection created, the row offers Cancel: simply undo the reconciliation with a reason. See Ignore a transaction or undo a reconciliation.