View a customer's history and statement
A customer's history brings together their documents, payments and payment reminders. The customer account gives the exact balance and the account statement, which you can export.
Open a customer's history
On the Customer Management page, click View on the customer's row, or double-click the row. The Customer history window opens.
Read the indicators at the top: Outstanding, Overdue, Credit in the customer's favor, then the Aged Balance and the Key dates (last invoice, last collection, last reminder, next due date).
Browse the tabs: Timeline, Quotes, Invoices, Orders, Collections, Credit notes, Reminders, Matching, Documents. The Folders tab appears if your subscription includes folders.
In each tab, filter with the chips (for example Open, Overdue, Paid for invoices) or the search. The list covers the last 12 months.
Without the Automatic reminders permission, the Reminders tab shows “Reminders not accessible”. The Export button is not available for the Matching, Quotes, Orders and Folders tabs: use the document register.
Open the customer account
In the history, click Open customer account. To go back, click Back to history. The customer account shows four indicators:
| Indicator | Meaning |
|---|---|
| Account balance | Debits (invoices, refunds) minus credits (payments, credit notes). |
| Due | Total of open invoices. |
| Overdue | Late portion, with the number of late invoices. |
| Available credits | Usable credit notes, advances or unallocated payments. |
A positive balance is an amount owed by the customer. A negative balance is a credit in the customer's favor.
The Open customer account link is not shown on mobile. Use a wider screen to view the full statement.
Produce the account statement
In the Account Statement block, choose the period: 3 months, 12 months (default), This year, All, or enter your own dates. The start date must be before the end date.
Select Hide corrections if you do not want to see entry and reversal pairs. The balances do not change.
Read the statement: Opening balance, each operation with its Debit, Credit and Balance, then the Period totals and the Closing balance.
Click PDF to print or save the statement, or Excel to download it in CSV format, readable in a spreadsheet. The export covers the whole selected period.
The Match column links an invoice to what pays it: the same letter for the same group, in UPPERCASE when it is fully settled, in lowercase when it is partial.
Other statement actions
- Certify: issue a certified statement, with a verification QR code.
- Customer portal: create a secure link so that your customer can view their statement and invoices online.
- Matching: manually match invoices and credits.
To record a payment from this screen, see Collect a customer payment.