Ignore a transaction or undo a reconciliation
Not every statement line is a customer payment. Ignore the lines that fall outside the customer account, and undo a reconciliation made by mistake. In both cases, a reason is required and kept in the log.
Steps: ignore a transaction
Open the Accounting operations menu, Bank reconciliation tab.
On a To reconcile transaction (money in or money out), click Ignore.
The Ignore this transaction window reminds you that the transaction will not be reconciled with a customer collection. The Reason is prefilled with “Outside customer account”: keep it or make it more specific (for example “March bank fees”).
Click Ignore this transaction.
The transaction moves to the Ignored status and its reason appears under the label. Ignored transactions are excluded from the Reconciliation rate (excluding ignored).
The reason is required: while it is empty, the Ignore this transaction button stays grayed out.
Steps: undo a reconciliation or an exclusion
Display the transaction (Reconciled or Ignored filter).
Click Cancel (tooltip “Undo reconciliation”).
In the Undo reconciliation window, enter the Reason, then confirm with Undo reconciliation.
The transaction goes back to “to reconcile”. Any linked collection is not changed: it stays in the customer account, with the same amount, and can be reconciled with another transaction.
A transaction with the Collection created status whose collection is still active does not offer Cancel. You must cancel the collection itself: the transaction then goes back to “to reconcile” automatically. See Cancel a collection created from the statement.
The cancellation reason is also required. Closing the window with Cancel changes nothing.
See also: Understand bank transaction statuses.